Our company is fully registered with the Nigeria Maritime Administration and Safety Agency. Micura Services has broad experience in handling liquid bulk and discharge, bulk Bagging of grain, fertilizers s, Warehousing & Stacking, Equipping Leasing, Transloading, and Technical Outsourcing.
With our vast experienced Manpower, we handle loading and off-loading vessels and stacking finished goods in ENL Terminal, Apapa Bulk Terminal, Josepdam Terminal, and Liquid bulk discharge at the Ibru Jetty and Dangote Flour Mill PLC in Calabar. We can handle any volume of contracts timely and effectively.
Micura Services has all the necessary cranes, forklifts, wheel loaders, and other equipment necessary to provide a quick discharge of cargo vessels, efficient stevedoring, and warehouse services.
To be No1 in providing stevedoring and equipment leasing services in the maritime industry in Nigeria
To provide stevedoring and equipment services to terminals and factories with modest cost, effective skill and vibrant workforce
We believe in honesty and transparent dealing with our employees and esteemed customers
Trust and loyalty to our customers reflect our brand
We believe that satisfied customers brings about profit and growth
We do it right and the first time and improve on it next time
Our customers are the basis for our corporate existence and continuity in business.
We do all we can to attract and retain the confidence/patronage of our customers by understanding and meeting their requirements; and strive to exceed their expectations.
All employees are expected to be customer-focused in all assigned tasks and manage customers’ demands in order to sustain the success of the Organization, retain existing customers, and to win new customers.” To achieve the above Policy intension, the Managing Director ensures that;
a. Any customer-specific requirements and statutory and regulatory requirements relating to our customer requirements are understood, implemented and clearly communicated to relevant staff and, where applicable, supplier of equipment, materials, and services;
b. The risks and opportunities that can affect the achievement of customer focus goals are determined and addressed by each process owner responsible for managing customer related process;
c. Focus on enhancing customer satisfaction is maintained through planned customer satisfaction feedback survey, review of complaints, and monitoring of feedback from service quality, analysis of their needs and expectations through any other means at Micura Services
Limited;
d. All staff are given a copy of this policy and respective HODs ensure proper understanding and application on assigned jobs
At Micura Services Limited, we are committed to:
16/04/2018
Managing Director
The Managing Director is responsible for ensuring that this quality policy statement is implemented, maintained as documented information, and communicated to relevant interested parties and all employees within the organization in a manner that shall ensure suitable application to assigned tasks.
